Shipping and Delivery
Spent $75 AUD? You’ll score FREE shipping. If your order is less than $75, standard shipping costs will apply.
How long will my order take to arrive?
Expect your order to arrive to an Australian address in 5-7 business days with standard shipping.
Do you ship internationally?
Unfortunately due to shipping regulations we don’t ship orders outside of Australia. In the meantime, please visit your local New Era website to place online orders.
Do you offer same day or express delivery?
Not yet, but we’re working on it. Subscribe to our email to be the first to know when this launches.
How do I track my order?
You’ll be notified by email when your package is on it’s way. This email will include a tracking number for you to track your delivery via Australia Post.
To see if your order has been shipped you can click ‘My Account’ in the top right to view your ‘Order History’ to find more information relating to your recent orders.
Please note that while your package may have started its journey, tracking information may not be available until the following business day. If you experience any issues tracking your order, please contact our friendly customer support team via email CS.Australia@neweracap.com.
Things you should know
Our distribution team don’t dispatch orders on the weekend or public holidays within Australia (they deserve a break too). Business days are Monday to Friday excluding public holidays.
Occasionally the Distribution Centre will be closed for stocktake periods and we’ll notify you when you checkout if this impacts your order.
All orders are sent via Australia Post. Where the address labelled on a Parcel relates to a geographical area where a full mail delivery service is not provided, Australia Post will deliver that Parcel to an accessible Australia Post office or authorised collection point.
Some items sold on our website require special handling as specified by federal, state and local regulations governing the transport of these items. We comply with these regulations; therefore, the shipment of some products to certain locations may not be possible. Excluded areas include: Australian Antarctic Territory, Norfolk Island, Christmas Island and Cocos Island.
We do not ship to post office boxes or freight forwarders.
Please contact our customer support team if you have any questions regarding delivery or returns via email CS.Australia@neweracap.com.